SPP is one of the most prominent occupational pension providers in Sweden, where the digitalisation of administrative services is a high priority. By using Roaring’s data API services, the process of getting started with SPP’s administrative corporate service for managing occupational pensions has been shortened from days to minutes.

Jenny Sjövall, Head of Digital Operations at SPP

The implementation of data APIs, which enable the digitalisation and automation of various processes, has changed how many organisations create intuitive and customer-centred service flows. One of these organisations is SPP, a pension provider and part of Norway’s Storebrand, which together manage more than NOK 1,000 billion on behalf of their customers.

One of the processes that has recently been transformed at SPP is the process for organisations that want to get started with SPP’s digital service for managing occupational pensions.

“What previously took several days for the customer to get started with is now a process that takes a couple of minutes and is 100% digital. Moving from a manual process to full automation with the help of data has significantly improved the customer experience,” says Jenny Sjövall, Head of Digital Operations at SPP.

“Data is collected and verified automatically from Roaring, which reduces the risk of human error. This provides considerable process convenience and quality assurance for everyone.”

The new digital process flow includes the implementation of BankID verification, checking company affiliations, preparing an offer, and verifying that the user has signatory authority before the agreement is signed digitally.

In other words, the new process is a world apart from the old one, which was analogue and required a great deal of manual work. For example, the previous process involved sending agreements to customers by post and then waiting for them to be signed and returned. In addition, several different systems were used to verify customer data, which made the process both time-consuming and inefficient.

“Using Roaring has truly been a smooth experience, where everything has worked well from day one,” says Jenny Sjövall.

“Reducing manual work and improving both the speed and simplicity of different customer-related processes has an enormous positive impact on the company’s results. That is something we clearly see in this case.”